FAQ

Cleaning fees and consumption tax are already included in the accommodation fee.
If you do not order breakfast or avail of other services, you will not incur additional charges outside of the accommodation fee in general.

You can book from six months before your date of stay.
If you wish to stay for three consecutive days or longer on dates that are later than six months ahead, please contact us by phone.

Cancellation fee will apply if you cancel your reservation.

2 days before check-in date: 25%
1 day before check-in date: 50%
Day of check-in: 100%
No-show: 100%

※The rules on the cancellation of package deals take precedence.

［[For AOI Suites at Nanzenji] Please check in any time from 2:00 pm to 6:00 pm.

Our staff will wait for your arrival at your reserved accommodation facility.
Please let us know your estimated arrival time by e-mail or phone until the day before your check-in date.
If there are changes in your schedule, please let us know as well.

[For AOI Hotel] Please check in any time from 2:00 pm to 10:00 pm.

Please check out by 11:00 am. In general, we can accommodate late check-out until 12:00 pm for
an additional fee of 30% of our regular room rate.
If you wish stay beyond 11:00 am, please inquire with us at the time of booking.

You may stay for two or more nights in a row.
We will take care of changing your linens and cleaning your room during your stay upon your request.
If you are staying for a long period of time, please consult us as we offer discounts for long-term stays.

Meals are not included in the fee.
Upon your request, we can provide breakfast delivery,
and lunch and dinner catering services by our partner restaurants. (Reservation required/charged)

Our rooms and villas have a kitchenette equipped with a microwave oven,
electric pot and other appliances, so you can buy food and reheat them in your room.
You can perform simple cooking through IH in some of our rooms and villas.
Please refrain from doing regular cooking to prevent fire, etc.
We also accept referrals and reservations at nearby restaurants, etc., so please consult us in advance if you would like to avail of these services.

We are happy to accept your luggage.
If you send your luggage to us, we will take it to your room when you check in.
*However, please refrain from sending raw foods or valuables.

[Where to send]
600-8013 146 Tenno-cho, Futsugo-ji-agaru, Kiyamachi-dori, Shimogyo-ku, Kyoto
AOI Hotels & Resorts
TEL: +81-75-354-7770

When more than the maximum capacity of people stay in a room,
the quality of our service will decline, so we do not allow this in general.

We apologize for the inconvenience, but we do not allow anyone other than guests to enter our rooms/villas.

We apologize for the inconvenience, but please refrain from doing so to avoid causing inconvenience to the residents in the neighborhood.
Please refrain from making loud noises at night for the same reason.

Please contact us as soon as possible as changes will affect the preparation of your room.
If the number of guests increases, you will be charged an additional fee.
If the fee is reduced as a result of the decrease in the number of guests, we will refund the corresponding amount when you arrive.

In general, futon beds will be spread in advance so you can rest any time after arrival.
If you want to spread the futon bed by yourself, please let us know at the time of booking.

Please refrain from having minors stay on their own. They should be accompanied by a guardian.

For security reasons, we do not provide our detailed address on our website.
After completing your reservation, we will send you a map by e-mail, fax, or mail.

We are very sorry, but please refrain from bringing any pets.

We will give you our emergency contact information when you check in.

PARKING LOT

［AOI Suites at Nanzenji］
We have a parking lot available.

[AOI Hotel]
Our contracted parking lot is no longer available from May 1, 2021 (Saturday).
We apologize for the inconvenience, but please use the coin parking lot near you.
Please note that the parking fee will be shouldered by the guest.

Please refrain from parking bicycles or motorcycles.

Smoking is prohibited in all our buildings.
We apologize for the inconvenience, and thank you for your understanding.

High-speed Internet/wireless LAN is available.

All of our rooms and villas have refrigerators.

Air conditioners are installed in all of our rooms and villas.
In addition, we have installed floor heating in facilities where the cold could be severe,
so please do not worry about using it.
There are also individual differences when it comes to sensitivity to the cold, so if you feel it is cold after checking in,
we will install additional heating equipment. Please let our staff know.